Lab L02 · Engagement

Discovery Interview

  • Free lab
  • MVP set
  • ≈ 40 min
  • Interactive version coming

Walk the utilization-review floor, the fax room and the records office. Whom you talk to, and where, unlocks branches of the conversation.

What you’ll practise

  1. Planning two days on site against a visible clock
  2. Asking questions that surface the real problem behind the stated one
  3. Presenting “the real problem and the first slice” to the executive sponsor

In the book