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Legal · refunds

Refund policy

Approved by NeuralyAI, pending legal reviewApproved by NeuralyAI; legal review and Paddle’s seller review are still to come. Last updated 2026-11-11.

The short version

  • Early Access: refund any time before v1.0, for any reason.
  • Everything else (Field Kit, Interview Pack, Labs, bundles, the Hardware Lab Pack, Team packs): a full refund within 14 days of purchase, for any reason.
  • Ask by email to [email protected] with the email address you bought with. You don’t need to explain.

Who processes your refund

Purchases on neuralyai.com are sold by our reseller and Merchant of Record, Paddle (Paddle.com Market Ltd and its affiliates). Paddle takes the payment, issues the receipt and invoice, and sends the refund back to your original payment method. You can also ask Paddle directly through the link in your Paddle receipt email or at paddle.net. Paddle’s buyer terms also apply to your purchase.

What happens after a refund

Once Paddle approves a refund, the purchase is removed from your library and its download links stop working. Files you already downloaded are not recalled, but the licence to use them ends with the refund. A refund of one purchase does not affect anything else you bought.

Chargebacks

Please email us before disputing a charge with your bank: a refund is faster for you. If a payment is disputed, access to that purchase is suspended while the dispute is open.

Early Access details

Early Access is sold on what exists today, with dated drops. If you decide it isn’t for you at any point before v1.0, email us for a full refund of the price you paid. After v1.0 ships, the standard 14-day window applies to new purchases.

Your legal rights

This policy adds to, and does not limit, any rights you have under the consumer law where you live. In the EU and UK, buyers of digital content may have a 14-day right of withdrawal, which can end once a download starts with your consent; we offer the 14-day refund regardless.

Still to confirm

  • That this policy meets Paddle’s seller requirements (checked during seller review).
  • Confirm Paddle’s legal entity names and buyer-terms URL at go-live (UNVERIFIED).
  • Adviser review of the consumer-law wording.